Account Management Support -

Account Management Support at

Managing your subscription at is designed to be straightforward and user-friendly. This detailed guide takes you through how to manage your account, upgrade your subscription, change your password, troubleshoot common issues, and more.

Managing Your Account

Your account is the gateway to a world of language learning resources. Whether you're a casual learner dipping into a new language or a committed polyglot honing your skills, effectively managing your account is key to a smooth learning journey.

You can edit your personal details, review your subscription details, view your billing history, and track your progress from the account management page accessible from the main dashboard of

How to edit personal details?

  1. Log in to your account.

  2. Click on your username in the top right corner of the screen.

  3. Select 'Account Settings' from the dropdown menu.

  4. Navigate to 'Personal Information.'

  5. Here, you can change your full name, email address, and other personal details.

  6. Click 'Change' to confirm any edits.

Ensure you enter the correct and up-to-date personal details as your subscription receipts and other important communications will be sent to the email you provide here.

Upgrading Your Subscription

If you have reaped the benefits of's free plan and are eager to unlock more superior language learning resources, upgrading your subscription is a breeze.

How to upgrade your subscription?

  1. Log in to your account.

  2. Go to the 'subscription' tab on your account dashboard.

  3. Here, you will see your current plan and the plans available for upgrading.

  4. Click on 'upgrade' and choose the plan which suits your needs.

  5. Follow the prompts to confirm and complete your payment.

The system will provide an immediate upgrade as soon as the payment is processed.

Changing Your Password

Security is paramount at For your protection, you are encouraged to change your password regularly to keep your account safe.

How to change your password?

  1. Log in to your account.

  2. Click on your username in the top right corner.

  3. Choose 'Account Settings' from the dropdown menu.

  4. Head to 'Security'.

  5. Click 'Change Password'.

  6. Enter your current password in the first field.

  7. Enter your new password in the second field.

  8. Re-enter your new password in the third field to confirm.

  9. Click 'Change' to confirm the new password.

Troubleshooting Common Issues

Although has been designed with a user-friendly interface, you may encounter occasional issues. These could range from subscription changes not being recognized, logging in issues, or the site not loading correctly. Most issues can be resolved with simple troubleshooting steps.

  1. Subscription Changes Not Recognized - If your subscription changes are not recognized, try logging out, clearing your browser cache, and then logging back in. If this does not remedy the issue, please contact our support team.

  2. Log In Issues - If you're having difficulty logging in, check whether you're inputting the correct email and password. If you can't remember your password, opt for the 'Forgot password' option. Remember to check your spam folder if you don't see the password reset email in your inbox.

  3. Site Not Loading Correctly - If the site isn't loading properly, ensure that your browser is updated. For the best experience, we recommend using the latest version of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge. If the issue persists, try clearing your browser cache or consider disabling any browser extensions as they can sometimes interfere with the site functionality.

Conclusion strives to provide the best account management experience to its users. However, if you encounter any issues or have any questions regarding your account, please don't hesitate to reach out to the support team at The team is always ready to help you with any concerns so you can get back to your language learning adventures as soon as possible.